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Following are excerpts from some of the letters sent to REACH staff by patients, families and others
over the years:
"...this was the payoff to all the preparation...
the life of a small child. What greater gift could any family receive?"
“I am enormously appreciative and grateful for the courtesy and efficiency of the crew that
transported me to Santa Rosa and almost surely saved my life by getting me to prompt treatment.” - Milton Friedman
"...I was evacuated from Mt. Tamalpais to Petaluma Valley Hospital by one of your helicopters... I would like to offer my thanks and compliments to your crew... they were very effective and
competent in my rescue and deserve commendation for the quality of their efforts."
"...we can't say enough for all you did for my son, Tim, after his motorcycle accident... he's
doing incredibly well, we're all enjoying a full recovery... "
"... please accept our sincere thanks for your generous support in this time of tragedy...
amazingly, the very worst of times brings out the very best in folks."
" ... On Friday, I lay in the dirt on the upper east ridge at Olema. I'd been horse-mashed and felt
it. I was also suffering terribly from helplessness. Thank you Jane. Thank you Jim. Thank you Tom. Words can't express the admiration, gratitude and respect I feel for you
three. Yes, it's your job and you're paid for it as I am for mine, but you people went beyond the job. Your kindness, optimism and concern for me... a wrecked stranger in a shaky frame of
mind... went straight to my heart... where we truly live..."
"... thank you for the wonderful, professional care that you gave to our son... he's back to his ol'self again."
"... Happy anniversary! I'm so proud to have been associated with you in your "infant stage"! Now
that your "all grown up", your reputation for quality care and integrity precedes you. You set a goal with high standards and obviously achieved them!"
"... thank you for your contribution to the fund that was set up for me. The fact that people like you have cared about me has had a tremendous effect on my recovery. I sincerely appreciate your
generosity. I will never forget the kindness, caring and support you have shown me and my family in our time of need."
"... On the above date you transported two year old Michael. I spoke with his mother earlier and she mentioned that Michael is doing very well. She asked me to send  a note of thanks along to all four of you and she made a special point of telling me how "nice everyone was" and
how comfortable you all made her feel."
"... I just wanted to say "thank you" to you who responded to my accident on June 24, I appreciate your fine treatment and the
smooth delivery to the hospital."
"... the care given was excellent and I commend all the crew for their professional
job... our family could not have found more competent and caring people concerning all facets of this emergency trip."
"... Dear Dr. John and staff, what a pleasure to know you are only a phone call away. I appreciate all of you... please keep doing what you do so well!"
"... I am writing to you to express my sincerest thanks and to let you know that I support your emergency rescue efforts 100%. I would like to say thank you so very much for saving a life that
holds a special place in my heart. Your rescue efforts saved Rich's life. And so many people are so grateful to all who helped in getting him stabilized and safely transported to the hospital."
"... your response to my brother's need is what helped save his life. At the time you were
contacted, the doctor had given my brother only a few hours to live. With your flight to the hospital, he was able to be with the liver transplant team. The flight crew, dispatcher,
pilot and everyone else involved in your organization responded with the immediacy for which the moment called. The skill and care that was shown by your flight crew members was felt very strongly by all of the
family members."
"... just a quick note to thank you once again for your help in arranging for a plane to bring
Patrick to Los Angeles after his biking accident last month. He had surgery a few hours after arrival and, happily, has just started Stanford Business School (albeit on crutches until his hip
has fully mended!). Everyone at Mediplane with whom I dealt that evening, both your office staff and your flight crew were extraordinarily competent and dedicated. They were superb."
"... we are writing to thank the crew from REACH Helicopter Service for their valiant efforts to aid our son, Timothy, early in the morning. REACH responded to the emergency call to transport our
son from St. Helena Hospital to Children's Hospital Oakland. We are deeply grateful for the extraordinary efforts made by this highly professional team. Please convey our deepest
appreciation to each of the members of the REACH team for their brave efforts. We take comfort in knowing that people like them stand ready to help others in their time of need."
"... I also want to thank you for checking on me at the hospital and calling me at home. I feel that you really care about my well being and that of all the others you rescue ..."
"... God has blessed us through you. The medical care that Lisa received from each of you, the teams of REACH, was exemplary. You have each spent time and energy helping to keep Lisa
alive. For this, we will be grateful ..."
"... you attended to and airlifted a two year old girl... in no small part thanks to your expertise,
professionalism, true caring, and SPEED a wonderful healthy, 100% (doctor certified) normal four year old and her forever grateful parents say 'thank you' ..."
"... I was surprised to see the helicopter had already landed &…;within moments a small baby was flying away. I never had a chance to meet any of you, but I know my baby is alive because of you.
I am thankful for your speed, skilled work, and the love that you must have to give so much to a boy so small."
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