F A Qs
How much does it Cost?

Membership Type Individual/year Family/year Standard $40 per person/year $45 per family/year * Group of 8 to 150 $25 per person/year $45 per family/year * Group of 151 or more $20 per person/year $40 per family/year Gift Membership $40 per person/year $45 per family/year

Is my deductible waived if I have a membership?
Yes. Your REACH for Life membership ensures that you will have no additional out-of-pocket costs: that means no co-pays and no deductibles for our high quality service. We accept your insurance as payment in full.

When does my REACH for LIFE membership become effective?
Your membership becomes effective five business days after receipt.

What areas do you cover?
All areas served by REACH-owned aircraft, or by REACH service partners.  We have helicopter bases in Santa Rosa, Lodi, Concord, Lakeport, Redding, and Marysville, California, and Corvallis, Oregon.  REACH’s helicopters  typically provide transport for the critically ill or injured to / from hospitals within 150 nautical miles of each of our six base locations.   We have airplane bases in Santa Rosa and Sacramento. Airplanes transport in an approximate 400 miles radius of their base.Click on maps to enlarge.

Who are your service partners?
Currently, REACH partners with Enloe Flight Care, in Chico, Calif.

I don’t have insurance will you still pick me up?
Yes – REACH responds to patients with emergent need for transport regardless of their ability to pay.  A REACH membership ensures you will not have any additional out-of-pocket cost if you are transported by REACH or a REACH service partner.

If I have a Mercy Membership will you honor that membership?
Unfortunately not at this time, but we do have other service partners.  Check our website for a current list of Service partners.

What do I do if I am emergently transported by another air ambulance company?
Simply contact REACH for Life membership line and advise them that you were transported emergently by another air ambulance provider.  If that air ambulance provider is a REACH service partner, your membership benefits will apply.

What do I do if I am emergently transported by REACH?
Nothing.  Our members are our family.  Our membership and billing staff work closely together so that you don’t have to worry.

My uncle works for REACH in Santa Rosa.  Am I automatically covered?
REACH membership is available to extended family members by choosing one of the membership options; you can join by selecting an individual, family, or group membership.

What happens if I’m unconscious or unable to call for REACH and another air ambulance is sent to take me to the hospital?
Contact the REACH for LIFE membership line and advise them that you were transported by another air ambulance provider.  They will be able to advise you if your REACH membership benefits apply.  Or, you can check our website for a list of REACH service partners.

Can a family member or a friend request REACH for me?
In an emergency dial 9-1-1 and mention you are a REACH for Life member. In most cases the closest appropriate air ambulance will be dispatched by the 9-1-1 center.  REACH advocates for the closest appropriate air ambulance to be sent to your emergency location. Sometimes the closest appropriate provider may not be REACH.

If you are at a hospital, request that the staff contact REACH.

What does a transport cost?
REACH’s average charge for an emergent helicopter transport is $10,000 to $12,000.

If I am being transferred from a hospital or clinic by a doctor, can I request which flight program picks me up?
Yes.

What do I do if REACH is on another flight at the time I need them and I don’t have a membership with another flight program?
You can request a REACH service partner or you and your physician can discuss if the next available REACH arrival time is acceptable.

How many can I have under a family membership?
Family members are defined as those family members living within the same household.

When applying for group memberships, does each member of the group need to fill out the application and provide the disclosure signature along with their payment?
Yes.  We require all information for each member of a group. As well, the membership is only effective if we have received a member signature on the disclosure section.

Are there any senior discounts?
Consider any senior groups you may belong to and obtain a group membership by joining in groups of eight (8) or more.

Can I join on-line?
You can join printing an application from above and mailing the completed application to us, or by contacting our REACH for LIFE membership staff to request a brochure and application be mailed to you.

Do you accept all forms of payment: cash, credit card (Mastercard, Visa, American Express, Discover), money orders?
Yes.  If you choose to use a credit card, be sure to complete all of the credit card information contained on the application.

Who do I make the check out to?
REACH for Life Membership Program

What is your address?
REACH Air Medical Services
PO Box 1200
Windsor, CA 95492

What is your telephone number?
1-866-76-REACH     (1-866-767-3224)

Do you take Medicare?
Yes

What will I have to pay if I have Medicare?
Our members are guaranteed no out-of-pocket expenses for emergent air ambulance transport by REACH or a REACH service partner.

What will I have to pay if I have a supplemental insurance?
Our members are guaranteed no out-of-pocket expenses for emergent air ambulance transport by REACH or a REACH service partner.

What discount is available for REACH Training Institute if I am a member?
Discounts vary.  Check the course you are interested in to learn of the particular discount for REACH for Life members.

What is Referral Management?
When you are in need of emergent transfer to a specialty hospital, the REACH staff assists your physician to locate the specialty hospital and the specialty physician to take care of your specific medical need.  In addition, the REACH staff will make most of the numerous arrangements required to coordinate your entire transport to the specialty hospital.  This allows your physician and his or her staff to continue to focus on the care you need prior to transfer to the specialty hospital.

If I am out hiking and I need medical transport will REACH be sent to pick me up if I am a REACH For Life Member?
When you are in the outdoor environment and are in need of emergent medical care, you need the closest resources available to care for you.  Your local Emergency Medical Services Agency pre-plans a system that ensures you will receive the most rapid response when time matters most. REACH advocates for use of the 9-1-1 system in these cases; use of the system ensures you receive the most rapid medical care and attention you need.  If you find yourself in this situation dial 9-1-1 and advise them you are a member.  In most cases the closest appropriate air ambulance will be sent to your emergency location.

You can request for REACH to be activated when you are in need of emergent transfer from one hospital to another.